Informativa sui rimborsi
EU Right of Withdrawal
If you are a customer located in the European Union, you have the right to withdraw from your online purchase within 14 days from the day you receive your order, without giving any reason.
To exercise your right of withdrawal, you can use the withdrawal/return function available on our store or contact us at vibes.contactteam@gmail.com.
After submitting your request, you will receive a confirmation by email.
30-Day Return Policy
In addition to the statutory EU withdrawal right, we offer a 30-day return period from the date you receive your order.
To be eligible for a return, the bottle must be unopened, unused, in its original condition, with the original packaging and proof of purchase.
How to Start a Return or Withdrawal Request
You can start a return or withdrawal request by using the “Withdrawal and Returns” link available on our website.
Alternatively, you can contact us at:
Please include your full name, order number and the item you wish to return.
Returns sent back without prior request or confirmation may not be accepted.
Damaged or Incorrect Items
Please inspect your order when you receive it.
If your bottle arrives damaged, defective or incorrect, contact us immediately at vibes.contactteam@gmail.com with your order number and photos of the issue. We will review the case and provide a suitable solution.
Non-Returnable Items
We do not accept returns for:
- opened or used bottles;
- products not in their original condition;
- personalized products;
- gift cards;
- sale items, where applicable by law.
Return Shipping
Unless the product is damaged, defective or incorrect, return shipping costs may be the responsibility of the customer.
The product must be returned in suitable packaging to prevent damage during transport.
Refunds
Once your return has been received and inspected, we will notify you about the approval or rejection of your refund.
If approved, the refund will be issued to your original payment method.
Refunds are usually processed within 10 business days after approval. Please note that your bank or payment provider may require additional time to complete the refund.
If more than 15 business days have passed since your refund was approved, please contact us at vibes.contactteam@gmail.com.